Support for charging packs available on RYANAIR

 

Thank you for purchasing a charger pack from Ryanair, hopefully this information will provide the support you require, if not please feel free to contact us directly, we would be delighted to hear your feedback.

The Mobi Mountain Team

 

Common FAQ’s

Q. Will the Power Banks charge MY smart phone / tablet?

  • Yes, the packs are supplied with a universal cable suitable for All Android, BlackBerry, Windows and Apple devices (Apple up to iOS 8.01, if later iOS installed a cable upgrade may be required).
Q. Can I use this now?
  • Yes, the portable power chargers are charged and ready to use.

Q. How long will it take to charge my phone or tablet using the portable charger?

  • The same time it takes to charge from an electrical outlet (average 1  to 2 hours).

Q. How many charges will the portable chargers give my phone / tablet before it needs to be recharged?

  • On average once but some phones differ, the larger Tablet Charger can charge smartphones up to three or four times. Both chargers can be recharged over 500 times each.

Q. What is the difference between the two charger packs?

  • The smaller Smartphone pack (€21) has a 2,000mAh portable charger and a twin USB car charging adapter. The larger Tablet / Smartphone pack (€35) has the bigger capacity 8,000mAh portable charger and can charge two devices at the same time. Both come with the same universal cable and  12 month global guarantee.

Q. What if the cable does not work with my iPhone?

  • The cable supplied works up to software level iOS 8.01, should you have an updated software level we then recommend using your own original Apple cable, also check that the USB head is connected to the Power Bank (not the micro USB).


Q. Should the charger Fully charge my phone / tablet?

  • Not necessarily, this depends on the device capacity, larger capacity batteries may not reach full charge.


Q. What do I do if I cannot get the charger to work or if I feel there is a fault?

  • Please contact us , details below, we are more than happy to help.

Contact Information

Please contact us by email with your enquiry / issue,  we endeavour to respond within 24 hours.

ryanairsupport@mobimountain.com